HIGHLIGHTED ARTICLES
TRAVEL OPTIMIZATION IS A TEAM SPORT | Jan 2025
COVID-19 BROUGHT ALL HANDS ON DECK: WHY WE NEED TO KEEP IT THAT WAYSECURITY TODAY
TRAVEL OPTIMIZATION IS A TEAM SPORT | Jan 2025
By Bruce McIndoe
UNLOCKING MANAGED TRAVEL ROI In today's dynamic business environment, managed travel programs are pivotal in enhancing return on investment (ROI) for organizations. By implementing optimized travel policies, leveraging data analytics, and streamlining operational processes, companies can achieve substantial cost savings and improve efficiency.
This article explores the key components of a successful managed travel program, including policy compliance, supplier negotiations, and traveler satisfaction. It also highlights the importance of data-driven decision-making in identifying trends, minimizing risks, and maximizing cost-effectiveness.
In the boardroom with bruce Mcindoe
COVID-19 BROUGHT ALL HANDS ON DECK: WHY WE NEED TO KEEP IT THAT WAYSECURITY TODAY
TRAVEL OPTIMIZATION IS A TEAM SPORT | Jan 2025
By Security Solutions and Bruce McIndoe
SecuritySolutionsWatch.com interviews Bruce McIndoe in this latest edition of "In the Board Room".
Bruce explains the “AGILE OPERATIONAL RESILIENCY (AOR) model in detail and how it is an organization’s ability to adapt and thrive during times of stress, disruption and uncertainty. AOR is a holistic strategy that protects assets, organizational objectives and reputations by empowering multi-disciplinary stakeholders to develop a continuous 360-degree view of risk.
COVID-19 BROUGHT ALL HANDS ON DECK: WHY WE NEED TO KEEP IT THAT WAYSECURITY TODAY
COVID-19 BROUGHT ALL HANDS ON DECK: WHY WE NEED TO KEEP IT THAT WAYSECURITY TODAY
COVID-19 BROUGHT ALL HANDS ON DECK: WHY WE NEED TO KEEP IT THAT WAYSECURITY TODAY
By Bruce McIndoe
Duty of Care spells out responsibilities an organization has for its people. This includes making the workplace safe, preventing risks to health, and ensuring safe working practices are set up and followed. There is a lot to deal with between these areas and the onus is on a variety of managers to ensure nothing falls between those cracks. But the pandemic has put a sharp focus on the entire organization taking care of all of its people every hour of every day. To manage the impact the crisis is having on an organization’s people and operations, most organizations have created a cross-functional COVID-19 Task Team.
articles & INTERVIEWS | 2025
changing traveller patterns - evolvoing customer needs | MAY 2025
changing traveller patterns - evolvoing customer needs | MAY 2025
By Diane Merlino
The U.S. travel insurance market is rapidly growing due to innovative distribution and claims servicing approaches that address evolving traveler needs. This growth is driven by increased travel costs and interest in international travel, prompting more travelers to seek protection for their trips.
Bruce highlights the impact of climate change on travel, predicting more frequent and severe weather events that will lead to increased flight cancellations, delays, and rerouting. He emphasizes that these disruptions contribute to heightened travel anxiety and the accelerated growth of the travel insurance industry. Travelers gain peace of mind and protection against potential disruptions, while travel sellers enhance customer loyalty, support duty of care obligations, and generate additional revenue streams.
TRM ProVIDERS – BEST INSURANCE CUTTING PRACTICES | MAY 2025
changing traveller patterns - evolvoing customer needs | MAY 2025
By David Jonas
TRM Providers Suggest Best Practices Can Cut Insurance Cost.
Bruce was quoted in this article. He emphasized the need for data to support underwriting and discounting in the insurance industry. He pointed out that the market must determine whether having a Travel Risk Management (TRM) program actually reduces the number and severity of claims. McIndoe also highlighted that mitigation measures can lower premiums for various policies, including those covering property and casualty. He noted that premiums paid for kidnap and ransom policies can be used for training and other risk mitigation expenses. This underscores the importance of proactive risk management in potentially reducing insurance costs.
Levelling Up Your TRM Program – On the Way to PRM | Apr 2025
Levelling Up Your TRM Program – On the Way to PRM | Apr 2025
By Bruce McIndoe
Building on an existing risk program and technology, you can protect all your people, all the time. Bruce McIndoe's article on Travel Risk Management (TRM) highlights a significant paradigm shift driven by advances in AI and automation, alongside the evolving nature of hybrid work models. As the workforce becomes more dispersed, traditional travel tracking systems struggle to keep up with the complexities of identifying who is traveling and when. McIndoe introduces People Risk Management (PRM) as a solution that goes beyond conventional TRM frameworks by focusing on the safety, well-being, and operational continuity of all employees, regardless of their location. By evolving TRM programs into comprehensive PRM programs, organizations can ensure and enhance their duty of care.
The INTENTIONAL TRAVELLER - putting people first | Apr 2025
Levelling Up Your TRM Program – On the Way to PRM | Apr 2025
By Fatima Durrani Khan
In a new era of travel and remote work, risk management aims to protect the Person, not just the Trip.
Bruce is quoted in this article, where he emphasizes the critical importance of proactive risk management in today's rapidly evolving landscape. McIndoe highlights how organizations can leverage advanced technologies to enhance their security measures and safeguard their operations against potential threats. His expert advice on integrating digital tools and establishing comprehensive emergency response plans provides invaluable guidance for businesses aiming to stay ahead of the curve. Dive into the full article to explore McIndoe's strategies and learn how to fortify your organization's resilience in the face of uncertainty.
Corporates Urged To Consider ATM Vehicles In Risk Policies | Apr 2025
By David Jonas
As robotaxis and other driverless ground transportation modes proliferate, organizations may want to check into local regulations, review insurance coverage and freshen travel risk policies.
Bruce McIndoe of McIndoe Risk Advisory this week engaged with a few dozen chief security officers; he said none had a policy on employee use of AVs, and none said it was on their radar. A handful realized it should be — particularly those with large employee bases where the services are commercially available, like the Bay Area. McIndoe also said some of the CSOs he spoke with this week wanted federal standards before authorizing employee AV use. Laws currently vary city to city.
2025’S TOP SEVEN GLOBAL RISKS & THEIR IMPACT ON THE TRAVEL INDUSTRY | Jan 2025
By Bruce McIndoe
The absence of a dominant global power and the return of Trump usher in an era of heightened geopolitical instability. This new landscape brings stricter travel regulations, increased travel restrictions between the U.S. and China, and a potential economic downturn in 2026.
With Russia's aggressive tactics and potential military actions in the Middle East, travelers face flight disruptions, heightened security, and decreased confidence. Additionally, the accelerating impacts of climate change exacerbate flight cancellations and infrastructure damage.
articles & INTERVIEWS | 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
By David Jonas
A new approach to hotel safety and security is emerging in the U.K. The Accommodation Conformity working group, part of the Travel Risk Academy, is gathering industry input to develop a technology-backed framework originally designed for serviced apartments. They aim to publish criteria for industry review by early 2025, aligning with ongoing International Organization for Standardization assessments for travel risk management certifications.
According to risk management expert Bruce McIndoe, an accommodation certification, like one ISO is mulling, would force properties pursuing corporate business to undergo a process that would not be “one and done.” He anticipates “periodic recertification and recurring costs.”
RNC Kicks Off in Milwaukee Amid Heightened Tensions | Jul 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
By Loren G. Edelstein and Michael J. Shapiro
Tensions are high in Milwaukee today with the opening of the 2024 Republican National Convention, just two days after the assassination attempt on former president Donald Trump, the party’s presidential nominee, at a political rally in Pennsylvania. But plans for the highest level of security were in effect well before the incident, and officials claim no additional measures are necessary.
Security expert Bruce McIndoe of McIndoe Risk Advisory asserts otherwise. "There is no doubt that there has been careful review of the 'highest level of security,' and I would expect some additional measures and protocols have been put into place," he told Northstar today. "In addition, high-profile attendees will likely step up their executive protection support, which can complicate the security situation."
TSA Self-Screening Tech Will Cut Security Wait Times | Mar 2024
New Player Emerges In Hotel Safety, Security Validation Push | OCT 2024
TSA Self-Screening Tech Will Cut Security Wait Times | Mar 2024
By Dan Booth
The new TSA program develops streamlined technology and processes to relieve the crush at airport checkpoints. Coupled with current trusted traveler programs like TSA PreCheck and Global Entry, the system promises to allow passengers to complete the screening process with minimal to no interaction with TSA officers.
“PreCheck has become so popular, I have seen the PreCheck lanes that are busier than the standard lanes,” says Bruce McIndoe, president of McIndoe Risk Advisory, a security consultancy. “These self-check lanes will be limited to PreCheck travelers, and properly implemented, will speed up the process and reduce queue times.” The program has reached the contracting stage, with pilot programs deploying both self-service and automated screening options.
articles & INTERVIEWS | 2023 - 2022
DISPATCH 8 | DEC 2023
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
The Next Thing: ChatGPT and Generative AI | NOV 2023
By Team Dime
In ths article Team Dime talks about NDC, GDS and risk management as it relates to travel. Responding to Everbridge survey results published this summer in Risk Management Magazine, Bruce, this week wrote on LinkedIn about his disillusionment with the state of risk management.
McIndoe was “appalled” that organizations are “oblivious to the need to understand their risk profile, be prepared to respond to the loss of people, locations, supply and/or information, and don’t have basic processes to communicate risk management policies and procedures.” One in four C-suite execs responding to the survey said their organization had “strong” travel risk management programs as defined by ISO31030. McIndoe wondered “how many actually knew what ISO 31030 is?”
The Next Thing: ChatGPT and Generative AI | NOV 2023
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
The Next Thing: ChatGPT and Generative AI | NOV 2023
By Elizabeth West
This article addresses how a new generation of tech will rewrite the rules of travel management innovation, and what buyers can do to prepare.
Bruce McIndoe emphasizes that generative AI, like ChatGPT, relies on mathematical computations and tokenization of words or characters to generate human-like responses; the process may seem simple, the scale at which machines perform these tasks is significant, making it appear almost magical, but without human prompts the technology would collapse on itself. Despite the challenges, there are significant possibilities for generative AI in various industries including Travel and Risk.
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
By David Jonas
Duty of care is top of mind and ISO guidance on travel risk management is becoming more familiar to those involved in corporate travel. Still, many organizations don’t know which suppliers and third parties can meet TRM program needs. Aiming to plug that knowledge gap, the GBTA Risk Committee surveyed providers, reviewed supporting evidence and published a list of their capabilities. No entity does it all. TRM pioneer Bruce McIndoe, a member of GBTA’s board and the Risk Committee pointed out that some suppliers sell specific tools or fill one program niche while others offer more complete platforms.
In the boardroom with bruce Mcindoe | JULY 2023
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
GBTA Posts Index Of Travel Risk Management Suppliers, Capabilities | AUG 2023
By Security Solutions and Bruce McIndoe
SecuritySolutionsWatch.com interviews Bruce McIndoe in this latest edition of "In the Board Room" . Bruce explains the “AGILE OPERATIONAL RESILIENCY (AOR) model in detail and how it is an organization’s ability to adapt and thrive during times of stress, disruption and uncertainty. AOR is a holistic strategy that protects assets, organizational objectives and reputations by empowering multi-disciplinary stakeholders to develop a continuous 360-degree view of risk.
Tutorial to traveL risk management | JUNE 2023
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
By Andreas Rodman
Travel risk management (TRM) is about making work-related travel safe for employees, consultants, contractors, interns, expats, and all other types of personnel. TRM is a big collection of processes and tools that involves many aspects and functions. In this whitepaper, I will provide a bit of guidance on what I believe are the most important components and how they could be set up, such as travel approval, booking process, education, locating employees, emergency assistance, and more.
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
New State Travel Warning Challenges Cos. to Keep Travelers Safe | May 2023
By Michael B. Bake
Assessing corporate responsibility as LGBTQ and other groups warn about travel to Florida.
When LGBTQ civil rights group Equality Florida issued a warning against travel to its own state, the organization called it an "extraordinary step." It now also stands as a challenge to travel programs at companies and organizations that have sought to evolve their diversity, equity and inclusion policies.
The warning, issued in April, said Florida's "slate of laws and policies targeting basic freedoms and rights pose a serious risk to the health and safety of those travelling to the state.
Traveler Tracking Wasn’t Good Enough, And Might Get Worse | January 2023
Mitigating insider threat in any enterprise calls for 360-degree view of risk | February 2022
Mitigating insider threat in any enterprise calls for 360-degree view of risk | February 2022
By David Jonas
Traveller tracking and TMC reporting systems couldn't handle the crush of cancellations as SARS-CoV-2 raced around the globe almost three years ago. Inaccurate reports on traveller locations had companies spinning their wheels.
Things will get worse before they get better, according to Bruce McIndoe, an architect of prevailing risk management practices in corporate travel.
Mitigating insider threat in any enterprise calls for 360-degree view of risk | February 2022
Mitigating insider threat in any enterprise calls for 360-degree view of risk | February 2022
Mitigating insider threat in any enterprise calls for 360-degree view of risk | February 2022
By Nada Marjanovich & Bruce McIndoe
Ask security leaders or senior managers what they worry about most, and the answer will probably be “people.” This will be all the more true this year, as the root of those worries becomes amplified by the risks posed not just to our people, but from them to the organization as well.
Operational resiliency (OR) is an organization’s ability to navigate and thrive through myriad challenges that threaten organizational objectives. Achieving OR is not an endgame, but a journey. People are the solution to achieving it, but they also are its biggest obstacle.
articles & INTERVIEWS | 2020 - 2021
Post COVID ERA, risks with "work from anywhere" | November 2021
By Bruce McIndoe
COVID has changed the work environment, bringing new exposure to risks for employee and employer alike. Work from Anywhere has become the new call, as organizations try to reignite existing workforces and attract new talent, but like all transformations, it is only as good as the process that guides it. Savvy enterprises seeking to bring on new talent are making “work from anywhere” a hallmark of their employment practices. “Old-fashioned” employers realize they have no choice but to embrace this new way of work. Whatever the motivation, employers should not hurry into this new dawn.
Making The Case For A Safe In-Person Meeting | September 2021
By Henry DeVries
With Covid-19 cases hitting record highs, many events are being cancelled or postponed. Still, two-thirds of meeting planners intend to hold their next in-person event this year, per the latest research. As a CEO, I have had to make some challenging decisions about holding in-person events. But I have learned meeting owners and event organizers can take effective steps to dramatically minimize the risk of contagion. I sought advice from an expert. The following tips come from Loren Edelstein, VP and content director for Northstar Meetings Group, the largest travel media, information and services company in the world.
COVID-19 brought all hands on deck: Why we need to keep it that waySecurity Today | JULY 2021
By Bruce McIndoe
Duty of Care spells out responsibilities an organization has for its people. This includes making the workplace safe, preventing risks to health, and ensuring safe working practices are set up and followed. There is a lot to deal with between these areas and the onus is on a variety of managers to ensure nothing falls between those cracks.
But the pandemic has put a sharp focus on the entire organization taking care of all of its people every hour of every day. To manage the impact the crisis is having on an organization’s people and operations, most organizations have created a cross-functional COVID-19 Task Team.
Security Today | FEBRUARY 2021 ISSUE
Candidates For Open Board Seat Seek Change At GBTA | November 2020
By Dolly Srivastava
Dive into the February 2021 issue of Security Today, featuring insights on the latest trends in security and surveillance. This edition covers topics such as the transition from proximity to smartcard systems, the impact of digital technologies on security, and strategies for managing cybersecurity in an IoT-driven world.
Candidates For Open Board Seat Seek Change At GBTA | November 2020
Candidates For Open Board Seat Seek Change At GBTA | November 2020
Candidates For Open Board Seat Seek Change At GBTA | November 2020
By Jay Campbell
The Global Business Travel Association’s allied (supplier) members between Nov. 13 and Dec. 4 will vote online to fill the “allied at large” board seat vacated in June by Altour’s Doug Payne. The candidates — Bruce McIndoe of McIndoe Risk Advisory, Phillip Peña from Mandarin Oriental Group and SAP Concur’s Bernd Schulz — are running on platforms of reform.
“Over the next nine months, 11 out of 13 GBTA board seats are subject to change, either through elections or appointment,” GBTA interim executive director Dave Hilfman wrote in a message to members last week. The association called it an “extraordinary opportunity for transformation.”
GardaWorld Acquires WorldAware | july 2020
Candidates For Open Board Seat Seek Change At GBTA | November 2020
Candidates For Open Board Seat Seek Change At GBTA | November 2020
By Chris Davis
GardaWorld Security Corp., a Montreal-based security management firm, on Monday announced it had acquired WorldAware, the U.S.-based risk management firm founded by Bruce McIndoe and once known as iJet. The deal closed July 10, according to GardaWorld.
GardaWorld calls itself "the largest privately owned security services and cash services company in the world," and says it has "field operations and extensive security network in 45 countries." The company operates Crisis24, a security risk management business. The combined Crisis24 and WorldAware will "advise and serve" more than one-quarter of the Fortune 500, according to GardaWorld.
The Pandemic is Shaping the Future Supply Chain Automation World | August 2020
The Pandemic is Shaping the Future Supply Chain Automation World | August 2020
By Stephanie Neil
We’ve learned a lot during the COVID-19 pandemic, but one ubiquitous underlying understanding that has resulted from this firsthand experience is that the world can be impacted in a very short period of time. And we—as individuals, as businesses, and as a culture—have to be agile and adept enough to react quickly. The pandemic is a crisis that caused us to step back and rethink the way we interact and work as it affects public health and the economy. But it also serves as a great reminder that some of the greatest innovations happen during times of disruption. For e.g., the electric razor, the car radio, and the very important chocolate chip cookie were all developed in the 1930s during the Great Depression.
TraVel precautions for post panic world | July/August 2020 Issue
The Pandemic is Shaping the Future Supply Chain Automation World | August 2020
By Fatima Durrani Khan
Looking ahead to the world as it emerges from the COVID -19 crisis, business travellers face a daunting balancing act : managing current risks and rebooting their enterprises. So it's more important than ever for business travellers to understand their insurance needs, company risks and best practices for personal safety.
Before going to one's destination, one must understand what's going on in that place.
In this article Bruce and other travel experts give tips on coping in a situation of health crisis or even civil unrest. "First, immediately move away from the protected area," cautions Bruce McIndoe, CEO of WorldAware .
COVID-19 brought all hands on deck: Why we need to keep it that waySecurity Today | JULY 2021
COVID-19 brought all hands on deck: Why we need to keep it that waySecurity Today | JULY 2021
By Bruce McIndoe
Duty of Care spells out responsibilities an organization has for its people. This includes making the workplace safe, preventing risks to health, and ensuring safe working practices are set up and followed. There is a lot to deal with between these areas and the onus is on a variety of managers to ensure nothing falls between those cracks.
But the pandemic has put a sharp focus on the entire organization taking care of all of its people every hour of every day. To manage the impact the crisis is having on an organization’s people and operations, most organizations have created a cross-functional COVID-19 Task Team.