By Elizabeth West
This article addresses how a new generation of tech will rewrite the rules of travel management innovation, and what buyers can do to prepare. Bruce McIndoe emphasizes that generative AI, like ChatGPT, relies on mathematical computations and tokenization of words or characters to generate human-like responses; the process may seem simple, the scale at which machines perform these tasks is significant, making it appear almost magical, but without human prompts the technology would collapse on itself. Despite the challenges, there are significant possibilities for generative AI in various industries including Travel and Risk.
By David Jonas
Duty of care is top of mind and ISO guidance on travel risk management is becoming more familiar to those involved in corporate travel. Still, many organizations don’t know which suppliers and third parties can meet TRM program needs. Aiming to plug that knowledge gap, the GBTA Risk Committee surveyed providers, reviewed supporting evidence and published a list of their capabilities. No entity does it all. TRM pioneer Bruce McIndoe, a member of GBTA’s board and the Risk Committee pointed out that some suppliers sell specific tools or fill one program niche while others offer more complete platforms.
By Security Solutions and Bruce McIndoe
SecuritySolutionsWatch.com interviews Bruce McIndoe in this latest edition of "In the Board Room" . Bruce explains the “AGILE OPERATIONAL RESILIENCY (AOR) model in detail and how it is an organization’s ability to adapt and thrive during times of stress, disruption and uncertainty. AOR is a holistic strategy that protects assets, organizational objectives and reputations by empowering multi-disciplinary stakeholders to develop a continuous 360-degree view of risk.
By Andreas Rodman
Travel risk management (TRM) is about making work-related travel safe for employees, consultants, contractors, interns, expats, and all other types of personnel. TRM is a big collection of processes and tools that involves many aspects and functions. In this whitepaper, I will provide a bit of guidance on what I believe are the most important components and how they could be set up, such as travel approval, booking process, education, locating employees, emergency assistance, and more.
By Michael B. Bake
Assessing corporate responsibility as LGBTQ and other groups warn about travel to Florida.
When LGBTQ civil rights group Equality Florida issued a warning against travel to its own state, the organization called it an "extraordinary step." It now also stands as a challenge to travel programs at companies and organizations that have sought to evolve their diversity, equity and inclusion policies.
The warning, issued in April, said Florida's "slate of laws and policies targeting basic freedoms and rights pose a serious risk to the health and safety of those travelling to the state.
By David Jonas
Traveller tracking and TMC reporting systems couldn't handle the crush of cancellations as SARS-CoV-2 raced around the globe almost three years ago. Inaccurate reports on traveller locations had companies spinning their wheels.
Things will get worse before they get better, according to Bruce McIndoe, an architect of prevailing risk management practices in corporate travel.
By Nada Marjanovich & Bruce McIndoe
Ask security leaders or senior managers what they worry about most, and the answer will probably be “people.” This will be all the more true this year, as the root of those worries becomes amplified by the risks posed not just to our people, but from them to the organization as well. Operational resiliency (OR) is an organization’s ability to navigate and thrive through myriad challenges that threaten organizational objectives. Achieving OR is not an endgame, but a journey. People are the solution to achieving it, but they also are its biggest obstacle.
By Bruce McIndoe
COVID has changed the work environment, bringing new exposure to risks for employee and employer alike. Work from Anywhere has become the new call, as organizations try to reignite existing workforces and attract new talent, but like all transformations, it is only as good as the process that guides it. Savvy enterprises seeking to bring on new talent are making “work from anywhere” a hallmark of their employment practices. “Old-fashioned” employers realize they have no choice but to embrace this new way of work. Whatever the motivation, employers should not hurry into this new dawn.
By Henry DeVries
With Covid-19 cases hitting record highs, many events are being cancelled or postponed. Still, two-thirds of meeting planners intend to hold their next in-person event this year, per the latest research. As a CEO, I have had to make some challenging decisions about holding in-person events. But I have learned meeting owners and event organizers can take effective steps to dramatically minimize the risk of contagion. I sought advice from an expert. The following tips come from Loren Edelstein, VP and content director for Northstar Meetings Group, the largest travel media, information and services company in the world.
By Jay Campbell
The Global Business Travel Association’s allied (supplier) members between Nov. 13 and Dec. 4 will vote online to fill the “allied at large” board seat vacated in June by Altour’s Doug Payne. The candidates — Bruce McIndoe of McIndoe Risk Advisory, Phillip Peña from Mandarin Oriental Group and SAP Concur’s Bernd Schulz — are running on platforms of reform.
“Over the next nine months, 11 out of 13 GBTA board seats are subject to change, either through elections or appointment,” GBTA interim executive director Dave Hilfman wrote in a message to members last week. The association called it an “extraordinary opportunity for transformation.”
By Chris Davis
GardaWorld Security Corp., a Montreal-based security management firm, on Monday announced it had acquired WorldAware, the U.S.-based risk management firm founded by Bruce McIndoe and once known as iJet. The deal closed July 10, according to GardaWorld.
GardaWorld calls itself "the largest privately owned security services and cash services company in the world," and says it has "field operations and extensive security network in 45 countries." The company operates Crisis24, a security risk management business. The combined Crisis24 and WorldAware will "advise and serve" more than one-quarter of the Fortune 500, according to GardaWorld.
By Stephanie Neil
We’ve learned a lot during the COVID-19 pandemic, but one ubiquitous underlying understanding that has resulted from this firsthand experience is that the world can be impacted in a very short period of time. And we—as individuals, as businesses, and as a culture—have to be agile and adept enough to react quickly. The pandemic is a crisis that caused us to step back and rethink the way we interact and work as it affects public health and the economy. But it also serves as a great reminder that some of the greatest innovations happen during times of disruption. For e.g., the electric razor, the car radio, and the very important chocolate chip cookie were all developed in the 1930s during the Great Depression.